Privacy Policy

1. Information We Collect

When you interact with LimeCars — through our website, online application forms, or in person — we may collect the following categories of personal information:

• Identity information: full legal name, date of birth, government-issued ID number, Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN).
• Contact information: phone number, email address, mailing address.
• Professional credentials: NYC TLC license number, TLC license expiration date, vehicle registration details.
• Financial information: income documentation, bank statements, credit application data, employment history.
• Usage data: IP address, browser type, pages visited, referring URLs, and other standard web analytics data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your vehicle lease, financing, or BYOV program application.
• To verify your identity and TLC licensing credentials.
• To communicate with you about your application status, vehicle availability, or account details.
• To submit your credit application to our network of lending partners (with your consent).
• To comply with applicable laws and regulatory requirements.
• To improve our website, services, and customer experience.
• To send you relevant information about our programs — you may opt out at any time.

3. Data Security

We take the security of your personal information seriously. We implement the following technical and organizational safeguards:

• Encryption at rest: All sensitive fields — including SSN and ITIN — are encrypted using 256-bit AES encryption before being stored in our database. Raw sensitive values are never stored in plaintext.
• Encryption in transit: All data transmitted between your browser and our servers is protected using TLS (Transport Layer Security).
• Access controls: Access to sensitive personal data is restricted to authorized personnel with a legitimate business need. All data access is logged and audited.
• Third-party vetting: We only share data with lending partners and service providers who maintain equivalent or higher security standards.

No method of data transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us immediately.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Lending partners: With your explicit consent, we submit your credit application data to our network of TLC-specialized financing partners to obtain approval decisions.
• Service providers: We work with trusted third-party vendors for hosting, analytics, and communications who are bound by confidentiality agreements.
• Legal compliance: We may disclose information when required by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site usage.

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our website. This data is aggregated and anonymous.
• Marketing cookies: Used to show relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Opt-out: Opt out of marketing communications at any time.
• Data portability: Request a copy of your data in a machine-readable format where technically feasible.

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: